Standard SLA for Software
Works as expected
Unlimited number of requests for operating system reinstallations, reconfiguration of network interfaces, firewall and any other issue to solve 'service down' alerts will receive immediate attention.
Advisory SLA for Software
Can wait to get an answer
Application tuning to solve service degradation, 'how to' questions and 'please do' requests will be answered in 8-14 hours. Our area of expertise is networking and system administration for a wide area of applications. We do not program or change code developed by others.
Charged per request, maximum 25 Euro
Expert SLA for Software
Immediate and knowledgeable attention
Immediate response for software support to technically knowledgeable customers who will contact FlokiNET as a last resort. NOC will start working at your request as soon it is received.
125 Euro / month
Ultimate SLA for Software
Whatever you ask
Proactive monitoring and system administration from dedicated engineers familiar with your setup available 24/7. Ask anything you want, as many times you want. You will directly talk with your team at FlokiNET. Ideal for customers that are willing to outsource IT tasks.
450 Euro / month