Privacy Policy

Definitions

• "Terms and Conditions" means the agreement you enter into when you use the FlokiNET services.
• "IP" means any Internet Protocol address, including but not limited to unique and non-unique network addresses.
• "Personal Data" means any information relating to a data subject (that's you!) or your end users that is provided to us directly or indirectly as part of our Services.
• "Privacy Policy" means this Policy.
• "Visitor" or "Visitor" means any person(s) or entity(ies) who accesses, maintains, transmits, develops, acquires, operates or otherwise uses any FlokiNET resource but is not a Customer.

Who does this Privacy Policy apply to?

This Privacy Policy applies to all customers and visitors to FlokiNET services.

In the case of customers, the account holder is responsible for:

• informing their end users, if any, of the existence of this Privacy Policy and of any amendments, updates or modifications to this Privacy Policy; and
• agreeing to this Privacy Policy, as amended, updated or modified from time to time, on behalf of its or their End Users.

What personal information does FlokiNET collect?

FlokiNET considers any information that can be used to directly or indirectly identify you to be Personal Data, including, without limitation, Personal Data that is accessed, collected, maintained, transmitted and/or used by FlokiNET in the normal course of our business and is subject to the provisions of this Privacy Policy and applicable law.

How does FlokiNET collect personal data?

FlokiNET collects and logs your IP address, the time and duration of your visit, the time and duration of the pages you view on our website (where applicable) and information about your computer system, such as your browser type and operating system, whenever you access or use a FlokiNET service.

In the case of customers, we collect, maintain, transmit and/or use personal information provided by you in your account, including but not limited to your full name, billing information, contact information and FlokiNET user ID (assigned when you set up an account)

FlokiNET is likely to place a cookie on your hard drive during your visit.
Cookies are simply an identifier that is shared between you and FlokiNET to enable FlokiNET to improve the services that FlokiNET provides to you through its website. If you do not want cookies to be stored on your computer, you can disable them in your web browser. You can usually find the option to do this in the 'security settings' section of your browser. However, please note that permanently disabling cookies in your browser may prevent you from using FlokiNET's website and other websites and interactive services.
FlokiNET does not collect any personal information about you when you visit our website.

Why does FlokiNET collect personal information?

For our customers

FlokiNET strives to collect as little personal information about you as possible. The personal information we do collect is used to process your service requests, to process orders, to deliver products and services, to process payments, to communicate with you about orders, to provide access to secure areas of the FlokiNET website, and to enable FlokiNET to review, develop and continually improve the products, services and offerings that it provides. FlokiNET also uses this information to prevent or detect fraud or misuse of the FlokiNET website and to enable third parties to perform technical, logistical or other functions on its behalf.

For visitors

FlokiNET uses personal data to send visitors information about FlokiNET and to contact them when necessary. Visitors are free to choose whether or not to provide FlokiNET with information in response to FlokiNET's request for information.

For financial information

FlokiNET allows customers to pay for services online in a variety of ways, such as Bitcoin or bank transfer for services.

Credit card information provided via our website is transmitted via a secure connection to the Paygol payment processor. FlokiNET does not store this information and does not authorise the disclosure of this information to anyone not directly involved in processing the transaction. Credit card numbers are used by Borgun and Landsbankinn to process payments and are not used for any other purpose.

PayPal is an external service. Customers register with PayPal and can use their email to connect to PayPal from FlokiNET's website to process a payment for services. FlokiNET does not send any other information to PayPal.

FlokiNET will enter into written agreements with these third parties and will continue to enter into written agreements with third parties that provide credit card processing services.

FlokiNET will ensure that appropriate security measures are in place and that confidentiality is maintained to protect your personal information in accordance with applicable laws and regulations.

For support information

FlokiNET uses the information you provide via telephone, chat, email, web forms and other communications to correspond with you about services you may be interested in purchasing. If you choose to purchase a service online using a web form, FlokiNET will use the information to create your account. Information that you submit in writing, such as chat, email and web form information, will be archived and may be linked to information that FlokiNET collects about your web visits. FlokiNET may enter information you provide by telephone into its systems for use for the purposes described in this paragraph.

With whom does FlokiNET share or provide access to personal information?

FlokiNET Disclosure of Personal Data to Regulatory Authorities FlokiNET discloses Personal Data to third parties, including law enforcement agencies, in the following normal business processes:

If you breach the Terms of Service or any other applicable service level agreement, or if FlokiNET is required to disclose or share your personal data in order to comply with any legal obligation, FlokiNET may disclose your information to a relevant authority. In particular, FlokiNET may disclose the information it collects to third parties if FlokiNET believes that disclosure is appropriate to comply with the law, to enforce its legal rights, or to protect the rights or safety of others.

Customer data (data stored on the server) is stored in accordance with applicable law and requires a court order from the country in which it is stored in order to be disclosed.

User Choice

Subject to applicable law, you have the choice and the right to limit, restrict or deny FlokiNET's ability to share your personal data with third parties or to use your personal data for a purpose that is materially different from the purpose for which it was originally collected or authorised by you. To exercise your right of choice, please contact us at info@flokinet.is

Security and integrity of your personal information

FlokiNET has implemented physical, administrative and technical measures to protect your Personal Data from unauthorised access, use or disclosure. These measures include:

• Encryption of all devices that operate customer data and communication systems;
• password- and/or cryptographic key-based authentication controls on servers that host Personal Data;
• Browser-based Transport Layer Security encryption;
• Access control mechanisms on storage systems to protect the integrity of internal databases and prevent unauthorised access;
• Strict access controls and tailored incident response protocols;
• Customer data is always stored and transmitted in encrypted form when moved between servers;
• Communications between our employees are always secure and end-to-end encrypted.

We require our business partners to provide the same level of protection for any personal data we share with them. Do you have any questions? Please contact us at info@flokinet.is

Access to your personal information

You control access to the Personal Information you maintain or store through FlokiNET's web-based account management interface, billing.flokinet.is. You can update your information at any time. You may cancel your account at any time and request that your personal information be deleted from our databases, except for any accounting records of purchases, which we are required by law to retain for 7 years, network access logs, which we may retain for any period of time at our discretion, in cases where there are outstanding financial obligations or in cases where illegal activity is suspected (as determined by FlokiNET management or law enforcement officials), in which case personal information may be retained indefinitely for the purposes of ongoing investigation and prevention of recurrence of fraud, or in cases where a breach of the Terms and Conditions and applicable Service Level Agreement has resulted in the termination of your account (as defined by revocation of your permission to use FlokiNET's services), in which case personal information may be retained indefinitely for the purposes of preventing further use of FlokiNET's services by the offending individual.

Upon request, FlokiNET will provide you with reasonable access to the personal data that FlokiNET holds about you. We will also take reasonable steps to correct, amend or delete any information that you demonstrate is inaccurate, incomplete or processed in breach of applicable law. Except as required by law, FlokiNET will not allow you to access the Personal Data of anyone other than yourself.

Unmanaged Service

You are solely responsible for maintaining the security of the virtual private server ("VPS"), dedicated server and colocation environments maintained under your account(s). You are solely responsible for ensuring compliance with all applicable privacy guidelines and regulations for all jurisdictions in which you may operate with respect to appropriate practices for the collection, storage and dissemination of personal information using your Service. In no event shall FlokiNET be liable for your failure to adopt and/or implement appropriate measures to protect personal information stored in or transmitted through your Service.

Dispute Resolution

Please direct any complaints regarding this Privacy Policy to info@flokinet.is

Changes

We may change this Privacy Policy at any time, so you should check back periodically for changes. We will also provide public notice of changes to this Privacy Policy by email and within the Service Centre. Unless otherwise instructed by you, you agree that FlokiNET has the right and ability to amend this Privacy Policy and that you waive any requirement for specific or express acknowledgement or consent to any such amendments or modifications.